The GeminiSense Audio Server/Tele-Care module works in conjunction with an SOS button, or fob, provided to the user. In case of need, this device can be can be activated, creating a personal alarm at the control room. The user’s details—including health and medication data—are presented together with operator instructions. The operator can progress the call with informal carers, healthcare professionals, emergency services and other supporting resources available as appropriate to the incident and the situation.