We recently announced our partnership with Iris-IoT, which improves air quality monitoring and helps local authorities to monitor mould growth in properties. Well today, we have more good news – we’re integrating our alarm monitoring software with a solution from Calipsa, expanding our use of AI.   

Artificial intelligence has been a game changer for the security industry, vastly improving the protection of life and property. In fact, the global market for AI video surveillance was worth USD 5.5 billion last year. Between now and 2032, it is forecast to grow at a CAGR of 15.5%, reaching USD 19.5 billion by 2032 (around GBP 15.38 billion).

Some of the drivers of this growth include increasing security concerns, changing regulations, and advancements in AI technologies (including deep learning). 

This article explores the impact of AI on the effectiveness of security systems, and how our new partnership helps ARCs to elevate their monitoring services.

The Role of AI in ARC Operations

Alarm Receiving Centres have relied heavily on manual alarm filtering until now, which is both time-consuming and prone to human error. 

Thanks to AI security solutions, ARCs can function with increased accuracy and automate various aspects of the monitoring process (not only alert filtering), helping operators focus on critical tasks. But how, exactly?

Real-Time AI Video Analysis

AI-powered video analytics can process footage in real-time, identifying and classifying objects, behaviours, and patterns that may indicate a security threat. AI algorithms can then detect activities such as unauthorised access, loitering, or suspicious movements, and immediately alert security personnel.

This allows ARCs streamline their CCTV monitoring processes. It enables them to monitor multiple feeds simultaneously without overwhelming human operators. Besides, no human – or team of humans – could analyse footage with the same depth as AI within a reasonable period of time.

Reducing False Alarms

False alarms happen often, yet waste critical resources. The emergency services can’t afford to have the ARCs they work with spend more time than necessary checking whether an alert is genuine or not; that’s why accredited ARCs are required to meet certain standards when it comes to false alarm rates.

False alerts may also lead to fatigue among operators, potentially causing genuine threats to be overlooked. AI-driven systems can filter alarms with remarkable precision, reducing the burden on human operators and ensuring their attention is focused on real incidents.

Other Applications of Analytics

AI-driven analytics offer superior insights and decision-making capabilities. This advanced form of data analysis gives ARCs a deeper understanding of security patterns and potential threats, allowing for more proactive measures.

Predictive analytics, for example, can forecast potential incidents based on historical data. This proactivity allows ARCs and the emergency services to deploy resources strategically, potentially preventing incidents rather than merely reacting to them. This was not possible with traditional analytics. 

AI also enhances the reporting process, providing more accurate insights into trends. It can analyse numerous variables at-speed and with precision, including alarm frequency, response times, and incident types, helping to identify areas for improvement.

GeminiSense’s Partnership with Calipsa

Now for the good news! We’ve partnered with Calipsa, a leader in AI-driven security technology. Through AI video analytics and other real-time, AI-driven analytics applications, Calipsa takes proactivity to the next level.  

We’ve integrated our platform with Calipsa Detect, the market leading object detection solution. It uses deep learning algorithms to identify the presence of humans and vehicles in video alarms, filtering out 93% of false alarms across all types of CCTV cameras. 

Thanks to this integration, we can bring this advanced technology directly to our customers. Combined with our own Speechbot technology (which uses Natural Language Processing to filter alerts), we’re in a better position than ever to address some of the key challenges that ARCs face. So, let’s explore the solution in detail.

Key Features of Calipsa Detect

AI Driven Object Detection

Calipsa Detect’s algorithm determines the cause of an alarm and filters out those that are irrelevant – such as alerts triggered by wildlife, trees, shadows and minor lighting changes. In fact, it filters out any alarm activation that is not caused by humans or vehicles, only escalating those that require attention. 

Camera Masking

Not every area within a camera’s field of view is going to require monitoring. As such, you can select areas that you want to mask; the algorithm will then ignore motion on those areas, further reducing the number of irrelevant alerts each camera sends.

Site Scheduling

The ability to set custom schedules on a site-by-site basis allows for targeted monitoring during critical periods. You can also switch off the object detection functionality during unmonitored hours. This flexibility ensures resources are used efficiently and that monitoring efforts are concentrated where they are needed most.

Site Sharing and Remote Management

This feature allows users to share selected sites with customers and integrators so they can stay updated on camera performance using Calipsa’s mobile app. The app – available for iOS and Android – supports remote management of site security; users can see a live camera view, monitor alarms, and arm or disarm sites. It also provides push notifications, enhancing response times.  

Alarm Intelligence

Calipsa Detect has comprehensive reporting features. You can view a snapshot of Calipsa’s activity over a 24 hour, weekly, monthly, or custom period – and you can generate automatic reports. You can set up these reports to be sent directly to key stakeholders, offering valuable insights into alarm performance and system effectiveness. They’ll receive them in PDF format directly to their email inbox.

Benefits for Alarm Receiving Centres

Here are some more benefits that ARCs and other security companies can look forward to as a result of our partnership.

Improved Efficiency, Accuracy, and Employee Wellbeing

Reducing false alarms by 93% makes operations more efficient, with Calipsa Detect’s advanced analytics ensuring that alerts are relevant. Operators can then handle higher volumes of genuine alarms without compromising on quality or response times.

In turn, staff may experience reduced stress levels, a common concern in such high pressure environments. And reduced stress may lead to better performance and yet greater accuracy.

Cost Reduction

The reduction in false alerts means fewer resources are needed for manual monitoring. Organisations can allocate their staff more effectively as a result. It also decreases the need for unnecessary dispatches and interventions, cutting down on operational expenses for first responders.

In addition, video analytics may reduce the number of guards required to patrol in some cases.

Enhanced Service Offerings

Integrating such technology enables ARCs to offer enhanced security services to their clients. This may improve existing relationships and help attract new clients with more diverse needs.

Future Proofing Your Operations

Adopting AI-driven solutions is an important step towards future-proofing ARC operations and staying relevant. Soon enough, these types of services will become the standard, meaning ARCs need to adapt in order to stay competitive.

Conclusion

The integration of GeminiSense and Calipsa’s AI technology is a significant step towards establishing more effective alarm monitoring. Thanks to AI, ARC operators can improve their efficiency and accuracy, reduce costs, and offer superior services. 

We invite you to enquire more about this integration and how it can best serve you. Reach out to us here for more information.