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Advanced CCTV Monitoring: Improving Efficiency in Alarm Receiving Centres

Security cameras have long been the cornerstone of surveillance and security services, but their role has evolved significantly. Companies are implementing more advanced forms of CCTV monitoring these days – systems with greater intelligence than ever that can improve response times and detect threats more effectively. Alarm Receiving Centres need to ensure their alarm monitoring...
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Important Update for Gemini Customers: Transitioning from BT RedCare to our new, future-ready solution with M2M

Dear Customers, We want to bring to your attention a significant industry update that may impact many of you. BT RedCare, a major provider of alarm transmitter and communication services, has recently announced their intention to cease service on 1st August 2025. We understand that this development is crucial for many of our customers who...
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The Regulatory Landscape in the UK’s Alarm Monitoring Industry

Alarm monitoring software provides a crucial layer of protection for many businesses.  However, the effectiveness of these systems relies not only on cutting-edge technology but on stringent regulations and standards that govern the industry in the UK. This article will delve into the intricate web of standards that ensure the reliability and quality of professional...
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Best Practices for Alarm Monitoring Companies: Ensuring Excellence and Reliability

The alarm monitoring industry provides peace of mind to millions, but to ensure high-quality service, organisations must implement a range of best practices.  From embracing technological advancements to complying with quality standards, this article outlines some important considerations that every security company needs to consider.  Technological Excellence One of the pillars of a top-tier alarm...
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Understanding Professional Alarm Monitoring: Insights for ARCs, Local Authorities, and Businesses

Security is paramount in today’s complex world full of threats, and professional alarm monitoring has become an essential component for safety and peace of mind. This article aims to provide a comprehensive overview of the world of professional alarm monitoring, tailored for Alarm Receiving Centres (ARCs), local authorities, and businesses that rely on these systems...
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Optimising Winter Response Times with Advanced Alarm Monitoring Software

As winter sets in, the demand for fast and efficient alarm response becomes more critical than ever. But obstacles such as icy roads and power cuts make it more challenging to meet demand.  There’s not much that can be done about the likes of heavy snowfall – but there are ways to get the best...
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Announcement: Gemini Software Version 4.1.0 is here…

We are thrilled to announce the release of Gemini Software Version 4.1.0 for alarm monitoring, packed with exciting new features and improvements that will empower you to take your alarm monitoring to the next level. New Features at a glance: Signal Programming – Delay Schedule SMS and Email Receiving SMS Dispatching “Authority Level” for Contacts...
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Beyond PSTN: The ripple effects of telecommunication changes on the Alarm Monitoring landscape

Sweeping changes are on the horizon for telecommunications in the UK, as the Public Switch Telephone Network (PSTN) is set to become obsolete. Many security connections between Alarm Receive Centres (ARCs) and other premises rely on these analogue, copper cables. However, by December 2025, Openreach will no longer support PSTN due to the country’s ever-increasing...
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GeminiSense partners with M2M Services to offer post-PSTN 5G-ready digital solutions for Alarm Monitoring Centres 

November 9, 2023 London, England – Today, leading alarm monitoring solution provider, GeminiSense, proudly announces its strategic partnership with M2M Services, in response to the forthcoming PSTN shut-off affecting countless alarm monitoring centres across the UK and Europe. This cutting-edge collaboration aims to provide a seamless transition for GeminiSense customers by retrofitting M2M’s advanced 5G-ready, dual-SIM...
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Announcement – RX Gateway 6.402 & Gemini version 4.0.0 released

Exciting News from GeminiSense We’re pleased to announce the latest advancement in our commitment to revolutionising alarm monitoring solutions. Introducing RX Gateway version 6.402, a powerful update designed to enhance your experience with GeminiSense. Key Features of RX Gateway 6.402: GeminiSense Evolution: Introducing Gemini Version 4.0.0 GeminiSense continues to evolve, and we’re proud to present...
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  Integration of Biometrics in Alarm Monitoring: A Safer or More Invasive Future?

Exploring biometrics in alarm monitoring: the benefits, risks, and the quest for security. Is biometrics the future of safety?...
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  The Climate Crisis: How Alarm Monitoring is Adapting to Extreme Weather Patterns

Adapting alarm monitoring to the climate crisis: safeguarding against extreme weather threats with advanced security systems....
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Announcement: Introducing RX Gateway 6.402 & Gemini Version 3.22 Updates from GeminiSense

We are pleased to announce significant advancements in our alarm monitoring solutions with the release of RX Gateway version 6.402, an update aimed at optimising your interaction with GeminiSense. Features of RX Gateway 6.402 include: In addition to these innovations, we are also proud to unveil enhancements to Gemini version 3.22: We at GeminiSense remains steadfast...
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GeminiSense: your computerised colleague giving small teams the power of large ones

In a busy Alarm Receiving Centre (ARC), small teams often face the daunting challenge of juggling multiple tasks while striving to maintain exceptional performance. The constant need to be vigilant and responsive can be overwhelming, tiring staff out towards the end of their shifts, increasing their propensity for errors.  Enter GeminiSense – the UK’s leading alarm...
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Crime Trends and How Alarm Monitoring Needs to Adapt

Discover how GeminiSense's advanced incident management software tackles evolving crime trends and security challenges. Stay ahead with cloud-based solutions, CCTV integration, and more. Book a demo now....
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Increased Risk of Fire and Burglary in the Summer – What This Means for Alarm Monitoring 

Did you know that the summertime is when properties are most likely to get burgled? Apart from another peak at around Christmas, when guards are down and high-value items are left on display, burglaries are highest during the summer months.  In 2022, a government survey found that 28% of all business premises had been a victim of...
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How GeminiSense Alarm Monitoring Software Improves Public Safety

For more than 30 years, GeminiSense has been serving organisations in numerous sectors – many of which are directly responsible for ensuring public safety. This includes universities, hospitals, police, fire and rescue, defence, airports, local authorities, and commercial and residential premises. Despite budget constraints, these types of institutions still need to deliver the same standard...
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From Chaos to Control: The Game Changing Impact of Alarm Monitoring Software for Operators

Many industries today rely heavily on incident monitoring systems to ensure safety, efficiency, and productivity. Whether it’s from CCTV monitoring, sensor data or lone worker solutions, control rooms receive a large volume of alarms signals from a range of security systems and sensors.  This increasing complexity and volume of data means that operators face challenges...
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How Technology is Improving the Alarm Response Process

Technology is having a positive impact on public safety thanks to advancements in incident monitoring software. Traditional alarm and CCTV monitoring processes left organisations vulnerable to threats. For example, human operators can only monitor a limited number of security cameras at any given time, and there’s the risk of errors leading to false alarms or...
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Why having the right support package is crucial

Using a cloud based incident management system ensures you capture every critical event swiftly. However, to make your security and alarm monitoring operations even more robust, it’s important to invest in the right support package.  That’s why we want to let you know about the GeminiSense Premium Software Support Service. This services comes with many benefits, including...
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Supported Systems

This list shows those CCTV products where at least minimum functionality is supported. As manufacturers improve their products and GeminiSense is continuously enhanced, the integration functionality is subject to change.