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How Modular Alarm Monitoring Software Unlocks New Business Potential for ARCs 

As an Alarm Receiving Centre (ARC), your organisation is key to ensuring public safety and security, providing critical services that protect lives and property. However, the industry is evolving at a fast pace and the demands of your clients are becoming more diverse.

At GeminiSense, we understand the challenges and opportunities you face – and we believe that the key to future-proofing your business lies in adopting a modular platform – one that goes beyond traditional fire and burglar alarms, enabling you to broaden your offering to serve multiple sectors. 

This could mean protecting lone workers, mitigating the growth of mould in social housing, monitoring structural integrity – and much more. 

In this article, we’ll review the advantages modular security systems bring and some emerging business opportunities. 

Why Use Modular Alarm Monitoring Platforms?

Flexibility and Scalability

Modular platforms offer unparalleled flexibility, allowing you to start with the basics and expand as your business grows. After all, the last thing any company wants is to invest in a platform that won’t be fit for purpose for very long – an issue that you don’t need to worry about with modular alarm software.

Whether you’re adding new types of alarms, integrating new technology, or scaling up to accommodate more clients, a modular system can change in line with your needs. 

Diversified Monitoring Capabilities

Modern society requires monitoring beyond just intruder and fire alarms. With a modular platform, you can seamlessly integrate additional services; a few examples are below.

Lone Worker Protection

Employers have a duty of care to keep lone workers safe. As of 2019, there were around 53 million lone workers across, Europe, the US and Canada. In a survey of 478 companies, 68% reported a lone worker safety incident within the three years prior, with 20% described as “quite severe” or “very severe”.

A lone worker solution ensures the safety of employees who work alone or in remote locations by giving them a direct connection with ARCs; immediate assistance can then be provided, if needed. 

Environmental Monitoring

Monitoring environmental conditions like humidity, temperature, water quality and air quality prevents hazards such as mould growth and Legionnaires’ disease. These services are particularly valuable in industries like healthcare, hospitality, and housing.

Monitoring also improves sustainability. For example, measuring energy use lets companies be instantly alerted to any inefficiencies for immediate remediation, assisting compliance efforts.

Smart Buildings

Smart building technology has many applications, from security to environmental monitoring and much more. According to research by Memoori, the most common use cases of smart building technology at-present relate to security and access, followed by HVAC and energy management devices.

There’s also the option for networked buildings which share data with each other, improving safety outcomes. For example, should a fire be detected in one building, the surrounding buildings can be automatically notified, ensuring the prompt evacuation of residents.

Infrastructure Monitoring

Local authorities can ensure the safety and integrity of bridges and tunnels, among other structures, ensuring timely maintenance and early interventions where necessary. 

Health Monitoring

These systems support a range of use-cases for improving healthcare, from hospital beds that detect the risk of pressure sores to remote blood pressure monitors.

The global market for healthcare IoT solutions is forecast to grow rapidly by 2028, with revenues reaching USD 167.7 billion (up from USD 93.82 billion in 2023).   

Traffic Management

Analysing sensor data can help prevent congestion and optimise traffic flow by managing signals in real-time. In turn, vehicle idle time is reduced, lowering emissions. 

This technology is also used to reduce congestion-related accidents and improve the detection of unsafe driving, improving collaboration with the emergency services.

These are just a handful of the many possibilities that a versatile, modular platform can bring. The opportunities are endless.

Client Satisfaction

Offering a broad range of monitoring services helps you to meet the diverse needs of your clients more effectively – not only boosting their satisfaction but also positioning your Alarm Receiving Centre as a versatile and comprehensive security provider.

The GeminiSense Advantage

At GeminiSense, we specialise in creating sophisticated, customisable monitoring platforms designed to empower ARCs. Here’s how our solutions can benefit you.

Versatile Technology Integration

Our platforms are built with cutting-edge technology, enabling you to integrate with virtually any CCTV system and near-endless types of sensors and devices. Whether it’s a lone worker app or sophisticated environmental sensors, our system can handle it all.

In fact, we recently announced our partnership with Iris IoT and we are now an authorised re-seller of their air quality sensor – a vital tool for preventing dangerous mould growth in buildings. 

User-Friendly Interface

We understand that ease of use is crucial. Our platforms feature intuitive interfaces that simplify the management of multiple alarm types, ensuring that your team can operate efficiently, even as you expand your service offerings.

Streamlining Routine Tasks

There are many routine tasks that control rooms need to arrange on a regular basis. However, this leeches the attention of operators, who have more critical functions to focus on.

Our Task Scheduler Module liberates staff from the administrative burden of scheduling these tasks. It’s calendar-based, ensuring that both recurring and ad-hoc tasks are seen to at the right times, giving reminders to operators as per your configuration. It also handles the logging of these tasks, making it easier to keep accurate records.

Robust Data Analytics

Users can leverage the power of data with our integrated analytics tools, which provide insights into alarm trends, system performance, and client needs. This data-driven approach allows you to continuously improve your services and make well-informed decisions.

Ongoing Support and Training

We don’t just provide a platform; we partner with you for success. Our team offers comprehensive training and ongoing support to ensure you get the most out of our solutions; we’re here to help you navigate the transition to a modular system and maximise its potential.

Compliant With Stringent Industry Standards and Regulations

ARCs must meet certain requirements in order to be certified with regulatory bodies such as the NSI or SSAIB, and these include using compliant technology.

GeminiSense is designed to meet these requirements, whether it’s about the standard of alarm transmission, system security, data protection, or the minimisation of duplicate and false alarms. That’s one of the reasons we are trusted by many high profile security organisations.


The future of alarm monitoring is modular, flexible, and comprehensive. With modular platforms, ARCs can not only unlock new business opportunities right now, but they can rest assured they’ll be able to adapt to new client requirements at a moment’s notice. 

At GeminiSense, we are committed to providing the tools and support you need to grow your business. Whether it’s lone worker solutions, health monitoring or building management, we enable your expansion into new areas. 

Ready to explore the possibilities? Contact us today to request a demo – and discover how our platform can open new doors. 

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Supported Systems

This list shows those CCTV products where at least minimum functionality is supported. As manufacturers improve their products and GeminiSense is continuously enhanced, the integration functionality is subject to change.